Our company has an active conflict resolution policy, so it puts customer service at your service.
We inform that according to Art. 40 of Law 7/2017, an online dispute resolution platform has been provided, which is available at the following link: https://ec.europa.eu/consumers/odr/main/index .cfm? event = main.home.show & lng = EN
However, our company will decide, in each case, whether or not to adhere to this system, since we believe that conflicts can and should be solved outside these areas. We advise that prior to any claim use our customer service system. Thank you for your understanding.